Invites 1 and 2 are sent out via the administration team for electronic booking.
If there is no response to booking the administrative team will contact the patient by telephone (invite 3) to book in the review.
If no appointment is booked the nursing team will take over. A notes review will take place to identify any risk. The nursing team will attempt to engage the patient in
review.
Any patient not engaging in review will receive a letter from the practice. Repeat medication
amounts maybe reduced until review is completed.
For more information, please click on our Diabetes Flow Chart