General Patient Information

Comments and Suggestions

We constantly strive to give you the best possible care and attention. If you have any suggestions, comments or would like to make a compliment about any aspect of our service, please complete the Friends and Family test, or fill out a card and place it in the box in reception.

Complaint? What to do if we don't meet your expectation

Every day, many people benefit from our services. The Partners and staff, who plan, organise and provide these services, aim to give you the very best standards. However, from time to time, things go wrong. 

If you think we have not lived up to your expectations, we want to know.  

Please ask our receptionist what options are available to provide feedback or alternatively, download our complaint / general feed-back form here. You may prefer to write a formal letter addressed to the Practice Manager.  All complaints will be dealt in accordance with NHS Complaints Guidelines.

Alternatively, you may prefer to have your complaint handled by:

The Complaints Manager, NHS Derby City & Derbyshire, Cardinal Square, 10 Nottingham Road, Derby   DE1 3QT

Publication of Earnings

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the Gresleydale Healthcare Centre in the last financial year was £73,582 before tax and national insurance.  This is for 6 part time GP who worked in the practice for more than six months.

In view of the fact that there are few hard and fast guidelines in place we must issue a disclaimer against any action which may or may not be taken with regard to the publication of this information.