Cancelling Your Appointment

If you have booked an appointment with a Doctor, Nurse or other member of staff, it is really important to let us know if you need to cancel it.

Methods for cancelling your appointment are:

  1. Online:
    Use SystmOnline to Cancel Your Appointment.
  2. By Telephone:
    Please call us on 01283 227870, select Option 1 and leave a message.
  3. In Person:
    Call into the surgery and let the receptionist know in person.

Policy for Dealing with Patients who Do Not Attend Appointments:

If you are unable to attend an appointment for any reason please contact us as soon as possible to cancel it - this allows the appointment to be offered to another patient.

Patients who fail to attend appointments without cancelling will receive a letter from the surgery advising them of this and requesting that they either attend or cancel appointments in future.

Patients who repeatedly fail to attend appointments may be removed from our list and asked to register elsewhere.

Why is it important to tell us you want to cancel your appointment?

Up to 80 patients fail to cancel their appointment each month. This wastes a lot of valuable Doctor and Nursing time and also means everyone waits longer to be seen.

By telling us in good time that you cannot keep an appointment, we can offer your appointment to someone else. This helps us to reduce waiting times and means everyone can be seen sooner.