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How to Book or Cancel an Appointment

  1. By Telephone:
    Telephone the surgery on 01283 227870 during our opening hours.
  2. Online using SystmOne:
    Book your Appointment using SystmOne
    You will need to register for our online appointments service
    See our Registration Notes for details.
    "Kindly note online booking is for consultation only" No procedures such as minor operations, joint injections, implants etc. Please contact the practice if you wish to discuss a possible procedure requirement. Thank you.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.
Click Here for further information

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About our Appointments System

Routine Appointments

  • We aim to see patients as soon as possible
  • Bookable in advance
  • You can ask for your doctor of choice
  • You can choose the best time available to suit your routine
  • The best type for the majority of appointments

Urgent (Same Day) & Emergency Appointments

  • Any patient with a genuine urgent problem will be seen on the day. 
  • You may not see the Doctor of your choice
  • In order for the Doctor to prioritise emergencies, you will be asked for brief details by the receptionist
  • There are no pre-bookable slots for these types of appointment
  • Only the acute problem will be dealt with at the time of the appointment

 Please see our Urgent Problems and Out of Hours page for information.

Telephone Advice & Home Visits

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment:

  • You don't need to come to the surgery
  • You can speak to a doctor, nurse practitioner or pharmacist the day you ring
  • It saves the doctor time for more serious problems
  • The best type of appointment if you just need advice
  • If you have a mobile the doctor can reach you wherever you are
  • If you don't have a mobile you need to wait in for your call back

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery on 01283 227870. The doctor will call you back and discuss your problem at an allotted time. Please make sure you give the correct phone number to the receptionist.

Home Visits

If you require the Doctor or Nurse to visit you at home, please see our Home Visits page for further information.

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On Arrival for your Appointment

On arrival patients must 'Book In' either at the automated arrivals screen located in the reception area. You can also report to the reception window and let the receptionist know you have arrived.

Failure to book in will mean that the doctor or nurse will not know that you have arrived for your appointment.

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Other Information

Routine appointments are 10 minutes long and the doctors will try to see you as near to your appointment time as possible - some delay is inevitable given the variety of patient problems that may be seen during a surgery. Patients with multiple or complex problems may be asked to attend a further appointment in order to deal with their problem(s) fully.

Before booking an appointment with a doctor please consider whether an appointment with one of our nursing team might be appropriate.

We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday. We are constantly reviewing the appointment system to offer a range of availability.

Children under 16 years old should be accompanied by an adult. If more than one member of your family wants to see the doctor, please make a separate appointment for each of them.

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If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

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Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using SystmOne:
    Cancel Your Appointment online using SystmOne.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Please call us on 01283 227870, select Option 1 and leave a message.
  4. By Fax: Please send us a fax, see our contact page for fax numbers.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

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